Big Hugs! You've worked hard, and it will all come together.
Posted by Jen at May 26, 2009 1:10 PMNo worries... Patiently hitting refresh. ;) ((HUGS))
Posted by Katie - The Knitting Mama at May 26, 2009 1:11 PMWe know you are working hard, we are just so excited!!!!
Posted by Keri at May 26, 2009 1:13 PMAwww, if you were on Ravelry I'd be clicking your love button. Crap happens.
Posted by Anna at May 26, 2009 1:13 PMI think it's funny that the geeks have discovered the power of knitters. And, this is just the sock knitters!
Okay, back to pounding on the server...
Posted by Stacy at May 26, 2009 1:13 PMWe're all waiting patiently. Sorry this is happening to you guys. I told my husband last night I was afraid this would happen...and he laughed at me. Ha. We showed him the power of sock knitters.
Posted by Jocele at May 26, 2009 1:13 PMAhh the power of knitters. The world doesn't understand us. Yet.
Posted by Rycrafty at May 26, 2009 1:13 PMNo worries. This is just one more indication of what a big group of people we really are, eh? It's all data... :)
Posted by Jocelyn at May 26, 2009 1:14 PMThank you for the update!
AND HUGE HUGS!!!!!!!!!!!!!!
Posted by Melody Cohen at May 26, 2009 1:14 PMI'm so sad for you! I was hoping this was going to work perfectly. I was hoping enough that I sent my mom to take my 14 year old to get her braces put on, so that I could be here by the computer. I was hoping enough that... well, you don't need to know that... Hope it's better soon!
Posted by Elizabeth at May 26, 2009 1:14 PMWe are Knitters, and we are Mighty! Thanks for the update!
Posted by bipolarbear at May 26, 2009 1:14 PMsquee! knitters crashed the internet!
Posted by ceels at May 26, 2009 1:16 PMWell --That should teach them a lesson to take you and Tina seriously!
Posted by Marisol at May 26, 2009 1:16 PMARGH .... I am one of the people sitting and waiting - hoping to get to registration in order to sign up for the one spinning class ! I'm sure you all are wild and crazy and exhausted and frustrated ... OMS ... for everyone !!
Posted by Paula at May 26, 2009 1:17 PMMy husband is laughing and saying next time, make sure your server guy has a wife who's on Ravelry -- no IT guy who hasn't been exposed to the knitting world can possibly understand. *hugs* to you ... we'll all survive.
Posted by LaniW at May 26, 2009 1:17 PMBig hugs to you and Tina!! Thank you so much for doing this for all of us crazy sock knitters. :)
On the plus side, now you know there will be lots and lots of people attending!!
Posted by Kassia at May 26, 2009 1:17 PMThose non-knitters never believe us. I'm sure it will all work out. We knitters are patient people(mostly).
Posted by Daryl at May 26, 2009 1:18 PMYou know we knitters can be patient! I think we all suspected the server would underestimate the number of knitters all trying to register at the same time. Try to relax. You are not in charge of fixing this, and we won't just go away because there are problems.
Posted by Laura J. at May 26, 2009 1:18 PMnot your fault!!!!! big hugs
Posted by alison at May 26, 2009 1:19 PMLast year during the campaign Barack Obama asked his volunteers to donate some money to something like the Red Cross. His people warned the group, and warned them, and within ten minutes Obama's fans crashed the whole website, they were so eager to help.
Crashed the Red Cross.
The power of knitters.
Posted by Nancy at May 26, 2009 1:20 PMBWAAAAAAH!
I am making myself nuts, When I get there I am sure others will be there too!
I so want to come, I already have my ticket from SW FL!!
Justification! repeat after me...Justification! To all those muggle geeks: see! crashing server equals Justification!!
I don't know whether to laugh or cry.
At least I'm having fun anyway because it will all work out in the end.
We will just be patient and knit! You have done a fab job, so no worries. It's going to be ok.
Posted by gknitter at May 26, 2009 1:21 PMStaying up all night testing something does not mean you can trust it. It's just trying to lull you into a false sense of security before it sends you careening into server hell.
I'm a knitter married to a computer geek. I wonder what this means for our offspring.
I will take it as small consolation for the fact that there's no way I can attend. Thus, I'm not cursing at my computer at the moment.
It'll come together. And I will live vicariously through your reports of the fun & fellowship had by all.
Posted by amy at May 26, 2009 1:21 PMThey always are underestimating us knitters! Hang in there. That which does not kill you makes you stronger . . . .
Posted by Allison at May 26, 2009 1:21 PMAs I posted on Tina's blog, you did warn them. Now maybe they will respect the power of the knitters!
Oh, and when anyone at the convention center questions you guys about other things, you can now provide the tech guys' contact info as a reference as to the power of knitters.
Posted by Carol B at May 26, 2009 1:22 PMI'm so sorry - as a knitter and a techie, I feel ALL of your pain. Make sure the tech geeks feel your pain too - nicely, of course, as you are a nice person.
Posted by Kathleen at May 26, 2009 1:22 PMNo worries. I am sending good yarn and beer vibes your way!
Posted by Jen at May 26, 2009 1:23 PMAww. Don't be in hell. At least it's all knitters you're working with here, and knitters are some of the nicest people on the planet. :)
Posted by Carrie at May 26, 2009 1:23 PMWe love you! And hope the non-believers are sweating blood right now. Or at least wearing really scratchy underwear.
Posted by MrsQuimby at May 26, 2009 1:23 PMSorry you're in hell Stephanie!! Yet again, the techies have grossly underestimated the powerful force of knitters ... wanted sock classes. WHen will they get it? Good Luck. In the meantime, I have a dr's appt within the hour to get to and I hope upon hope that some classes are left that I will be happy to take. :o) With so much being offered even my lesser choices are winners.
Posted by Lou at May 26, 2009 1:24 PMHonestly, it's okay. It really, really is. I think that y'all on the SSTeam are feeling the worst. The rest of us are just fine.
Here are some small words for your tech guys: Big data center. Scalable bandwidth. Lots of knitters.
Do post the stats when things cool down, would you? I'd love to see the numbers on how many hits came in before everything froze up.
Big hugs!!!
Posted by Annalea at May 26, 2009 1:24 PM(((Hugs))) to you and Tina. I remember Tina posting in her blog her frustration about not being taken seriously in the business world because what she was dealing with was considered "just knitting".
Well, the sock knitters have just crashed the server. We are powerful.....seriously...
I'm patient, I've got knitting.
That's okay! I have my sock to knit while I wait! Thanks for all your hard work!
Posted by Kim :) at May 26, 2009 1:26 PMY'know what?
It is ok! Noone is going to die because of this (if they do well that is a little over the top! No point having a heart attack over it cos then it means you can't go! ;-).
Sending you the most positive vibes!!!
Take a deep breath. The traffic is all knitters and we are a much more understanding breed than most. Think of the whole thing as frogging a sock to get it just right. It will make you happy in the end.
Posted by Karen at May 26, 2009 1:27 PMI copied your post about being in hell to my hubby at work, and I.T. guy working on servers all the time at his job. He said to give you his sympathy, as he knows how this feels. He also discussed multiple computers and something called "load balancing" but that's when he lost me. LOL Hang in there!
Posted by Diana Rijnhart at May 26, 2009 1:27 PMObviously there's a new career for Casey from Ravelry - Consultant to Tech Geeks for Knitting Events. He could get big bucks, don't you think?
It will get better.
Posted by Leslie at May 26, 2009 1:27 PMIt just goes to show that no matter what you tell muggles about how many knitters there are, they will never believe you. Not your fault!
Posted by electrictree at May 26, 2009 1:28 PMWe knitters always say something like "dude, there are a lot of knitters" and the muggles says "trust me, I know what I'm doing." And then the muggles are amazed at the number and power of knitters. Always happens this way. When will the muggles learn to listen?
Posted by Carol at May 26, 2009 1:29 PMthank you for the update! We all love and appreciate you!!
Posted by jill at May 26, 2009 1:31 PMYep. Figures. Bandwidth. Crashed the Alaska Volcano Observatory, too, when Redoubt started erupting. Never planned for, I don't think. How frustrating for all of us! Thanks for letting us know...
Posted by Gail at May 26, 2009 1:32 PMHey guys FYI, just got on the site. Got my first choice in classes and printed out my confirmation numbers, and it only took thirty minutes. Not bad at all. Smooches, its working, just slowly.
Posted by Toni R. at May 26, 2009 1:37 PMLook at it this way. The tech-geeks have just been impressed with the fact that there is a large group of people who employ a low-tech skill called knitting, and we way outnumber them. If they want to be cool, this is your chance to convert them with the power of hand-knit sock gifts.
Posted by Shel at May 26, 2009 1:39 PMI did it! I registered! I'm in! I got the one class I wanted! Sock Summit, here I come!!! (Can you tell, I'm just a little excited?)
Posted by Katie - The Knitting Mama at May 26, 2009 1:40 PMLuckily, the people trying to access your crashed site are knitters -- who come with built in "patiently waiting" skills (ie. knitting!).
No one is mad! The last thing we'd want is to have someone who makes fun things like sock summits happen get stressed and sad. It's all good :)
Posted by Sarah at May 26, 2009 1:40 PMDon't worry I won't get at you. Part of living on the other side of the world and not enough funds to attend fun events only allows me to live vicarously. Everyone will live to fight another day.
Lots of love to you all. I love the power of SOCK KNITTERS could have this effect.
(You can add this adventure to your speeches.)
Have you looked at Sally Melville and her daughter Caddy's new book? I wondered if you would like to do your own spin on the 'Camelot' coat - it might be a very useful travelling item, in a 'knitterly way'. Wouldn't stand coffee abuse though.
Posted by StellaMM at May 26, 2009 1:41 PMBless you! It must be so frustrating to have to keep telling people (tech geeks, bookstore owners, et al), "No, really, there's a LOT of knitters out there." It makes me wonder -- how come there's so many of us and so few people know we exist? Are we like the Masons? You have to BE one to know the secret handshake and be aware of the others?
Posted by jen at May 26, 2009 1:43 PMNow I know ya'll are in hell, but in a perverse way, I would have been almost disappointed if the server hadn't crashed. I like the visible, forcible display of the power of knitters. No matter how well prepared the tech folks thought they were, they couldn't comprehend the reality of the knitters. Go knitters!
And definitely, go tech support! Get that site back up and let the knitters get their Sock Summit!
Posted by Valerie at May 26, 2009 1:44 PMIt worked. Beautifully (even if it was late). The biggest THANK YOU you can imagine.
Posted by alison at May 26, 2009 1:45 PMIf we could get some news coverage on the crash, perhaps we could get a little more respect for our numbers.
Posted by Fran at May 26, 2009 1:46 PMMadly ROTFL (or the working-place equivalent on one's lunch hour) as this is just yet another lesson to the unfibered worlde of the power of the yarn and those who (create or) weild it. It's not bad enough that bookshops do not believe that a lady coming to chat about her knitting book is going to stuff the place into not only their rafters, but the next block's rafters, with knitterly folk. Now the geeky world, despite all of us who tread in both realms, has learned the same lesson. (Can't giggle - I'm on a conference call.)
Posted by ML at May 26, 2009 1:46 PMLooks like it's up.. I got in, finally, and all of the classes (every single one) that I'd mapped out were already sold out.
Posted by Nancy at May 26, 2009 1:46 PMYou can tell the IT geeks are in no way knitters, nor do they know knitters. Otherwise they would have been prepared for this. Once again, muggles underestimate those with a fibery fetish, and it's fun to watch them freak out!
Hang in there! No one's pissed at something you have no control over.
Posted by Caitie at May 26, 2009 1:51 PM10:05 PDT? I think you mean, "It's beer o'clock." Have two.
Posted by k. at May 26, 2009 1:51 PMI'd say by now knitters know that we can crash servers and those who are trying are patiently hitting refresh. (yeah right)
Posted by Sarah (potterknitter) at May 26, 2009 1:54 PMARRGGH! After 45 minutes of patiently trying over and over, I finallly got in and the classes I wanted were filled up! Oh well...
I went to check out and got booted. All my classes are gone. I'm crushed.
Posted by bipolarbear at May 26, 2009 1:56 PMI've been trying since open at 10am and everyone of the classes my wife wanted to attend is sold out, she is just heartbroken.
Posted by Bill at May 26, 2009 1:58 PMYou all are awesome. What a job!!! Good for you to get it back up so very fast! Now maybe they will believe you and Tina- that you actually do need a storage pod that big, and yes, the loading docks are necessary, and yes, the money was made legally....... ;-)
Posted by Lobug at May 26, 2009 1:58 PMWell, I have to say a big thanks to you and Tina... that was sort of fun and sort of awful. Kind of like being tickled till you puke...
I managed to register. Now I can go to work. I am still shaking.
Posted by Trish at May 26, 2009 1:59 PMmust say that I am so dissappointed - i know you guys worked hard, but by the time my computer would let me in none of the buttons worked properly - i even had a bunch of classes selected but there was no check out button on the bottom. It is there now, but not before my session expored. Now all the classes ar gone. RATS!!
Posted by Sue at May 26, 2009 2:00 PMNo worries! I'm just so happy an opportunity like Sock Summit exists, and people like you have the love of knitting to endure the stress of such a task! Thanks for doing it, hard as it may be.
Posted by Heather at May 26, 2009 2:00 PMAlthough Portland is drivable, I am sacrificing. After soul searching and lots of meditation, I am opting not to try to register. I would love to be there, but honestly, I am not a sock knitter. I'll be one less person trying to register, if that helps. To all the lucky ones who get there, I'm counting on lots of photos, lots of stories, reports of wonderful knitting, and more. Words fail me at the magnitude of your gifts to the knitting world, Stephanie and Tina. Thank you.
Posted by IdahoWoman at May 26, 2009 2:00 PMHELP ! The sign up for the sock summit did not acknowledge my firsteffort at signing up and so I missed the spinning class which I desperately wanted - it also refused to accept my request for dinner - 2 tickets and panel 1 ticket ! Then it signed me up for the same class twice instead of acknowleging my removal !!!! I went ahead with paying because I didn't want to be thrown off a third time !!!! HELP !!! HELP !!!
Posted by Paula Durrant at May 26, 2009 2:01 PMThis is simply yet another example of how people really underestimate the volume of knitters that are out there. I remember your blog posts a while back about places being amazed at the number of knitters that came out of the woodwork when you were there to speak, and this is the same thing, except in cyberspace, as opposed to physical space.
I am somehow really amused at the fact it happened, although I understand it must be incredibly frustrating.
Posted by audette at May 26, 2009 2:03 PMjust wanted to say - hurray!!! could not attend anyway, but this was a terrific example of the "power" of knitters. especially socks - BTW - how about gum to chew and warm compresses for ears - oh, yes and please use zicam or some other nasal blocker for germs on a plane - much more prevalent than "snakes".
Posted by jan at May 26, 2009 2:04 PMYou know what the best part of Sock Summit is going to be? The people.
They're going to be there, regardless of registration snafus.
Posted by Kat at May 26, 2009 2:04 PMI'm a knitter and a computer geek tester. My gray hair and I understand completely. Deep breaths, bend and stretch.
Testing servers, sock summit, it all sounds like so much fun. Too bad my 3 year old won't let me go.
(Oh and I finally saw Star Trek. So awesome!!)
Posted by KatherineR at May 26, 2009 2:05 PMVery disappointed about the sock summit. I was trying to get on from the very beginning and could not even get to the shopping cart until all the classes were gone. I am angry too because I never had a chance.
Posted by lorkb1226 at May 26, 2009 2:05 PMI know you all worked so hard and I appreciate that. But the registration process was hell. Numerous server time out messages interrupted the registration process but in fits and starts I got all the way to sending my credit card number only to have the final server time out exceed my 15 minutes. I'm disappointed.
Posted by Chris at May 26, 2009 2:07 PMSad times...I was SO looking forward to taking your class. (Silly computer problems!) Another time perhaps! Thank you again for organizing this for us.
Posted by Kim :) at May 26, 2009 2:08 PMYou should have warned them about what happens to people who don't believe. They are not knitters, are they? It reminds me of the story you shared about the bank cancelling the sock club account, not believeing anyone knit socks.
Posted by Judy in Indiana at May 26, 2009 2:08 PMHaving been a "geek" for a number of yeas, I can tell you that it doesn't matter if you test it for 100 or more hours - if the traffic is really, really high, it'll blow you out of the water. Take pity on the geek guy. He had no way of knowing that 8 million knitters would hit the server all at once.
On the other hand, my sympathies to you all. I sure wish I could go. If I could, I'd have helped create that traffic problem.
Posted by Iris at May 26, 2009 2:08 PMUnfortunately, this is a test checking just how large the souls are of those of us who don't have a chance of going.
In at least one case the answer is small. Really small. Microscopic. Infinitesimal, really.
Posted by rams at May 26, 2009 2:10 PMI can but heave a sigh. I know how hard you guys worked, but it did me no good. The darned thing kicked me out at a hundred inopportune moments (i.e. -- never when I was in the middle of reading my confirmation) and it looks like I'll be taking a lovely and nearly sock-free vacation to Portland in August.
I still love you guys.
Posted by Marin at May 26, 2009 2:10 PMI'm totally bummed that by the time I got in, all but one class I wanted have been filled. I can't justify the trip/expense for just one class. Hope you all have a good time.
Posted by Amy at May 26, 2009 2:10 PMSo super sad I didn't get into the Sock Hop. Stupid server crashing.
Congratulations on virtually selling out the entire class schedule in less than an hour! When's the next Summit going to be and will you offer more of the same classes?
Disappointed not to have gotten all the classes I'd hoped for, but feeling fortunate to have even two. I just wish I could have registered for two spaces so my sister and I could have attended together. By the time she was able to log on the slots in all her top 3 choices for every day were taken. We'll both attend the luminary panel, though, so that will be a lovely finish to the weekend.
Thank you for what must have been an unimaginable deal of hard work and stress! Hope to see many blog readers in PDX!
I keep getting booted out. I hope I still get the one class that ended up in my cart!!
Posted by Tamara at May 26, 2009 2:14 PMMakes you understand why some places still only take registration by snail mail with a lottery, doesn't it?
If it makes you feel any better, load testing a server for the kind of load you're getting this morning is really freaking hard, and anyone who expects something like this to work without hiccups has pretty unrealistic expectations.
Posted by Jenn C. at May 26, 2009 2:14 PMREGISTERED! And confirmation email clutched in hot little fist. (Figuratively.) No classes, as money unexpectedly ran low this month so I decided this morning to pass on the one I was thinking of. But I got the opening reception and the luminary panel! The rest of the time, I'll spend hanging around with the PDX Knit Bloggers and everyone else not in classes. The PDXKB haven't discussed any plans yet that I know of, but I have a feeling we might be easy to find. *g*
Stephanie, sending mojo your way...er, well, since I don't know *where* you all are, sort of in a vaguely west-ish direction from out by the airport. Hope you and Tina and the rest of the teams don't collapse after all this is done. Breathe, and have a beer; it's past noon in Toronto. ;) You deserve it. Nothing this monumental can always go perfectly...especially when it's making history. Hugs to all!
Posted by MonicaPDX at May 26, 2009 2:14 PMNot the greatest experience in the world. Know it's not your fault. I had most of the classes I wanted in the cart and it timed out on me. I was sure I was under the 15 minute limit. When it refreshed my cart was empty and all the classes I really wanted were sold out. And because it didn't always tell me which classes I had successfully added to my cart I ended up doubling up on things. Not good. Any one want to buy my extra Turkish Stitches and Knitter RX slots?
Posted by Alice in the Heartland at May 26, 2009 2:16 PMI got timed out over and over again. So I gave up. I hope the one class I'd gotten into my cart became available for someone else. I'm glad I hadn't booked/paid for my flight.
Stephanie, congratulations for a roaring success, in spite of server overloads. This is going to be a landmark event, one knitters will talk about for years, whether they attend or not.
Posted by CatBookMom at May 26, 2009 2:17 PMSigh. Alaska really must be a backwater. Others got on a good half hour before I could even see the page. All sold out. Worst part is having to pay Alaska Airlines $100 to get my mileage back. I'm pretty disappointed. At least I won't have to find a dogsitter.
Posted by Gail at May 26, 2009 2:17 PMCongratulations Stephanie! Just in case you wondered if we (all) would really come...
I was able to register and got my first pick classes.
Thank you so much for organizing this summit, and for being patient with us and your tech guys.
It's going to be a blast! See you in August.
Yay! I got in and got all of my classes that I wanted. The Sock Summit Team is amazing. I don't think there was a way for us to not crash the site. There are just so many of us. The power of knitters is amazing. I am so amped up, I don't think I can get any work done.
Posted by Sabrina F at May 26, 2009 2:20 PMI made it, with my chosen class still available. It almost didn't happen and I am grateful and my heart goes out to those who didn't make it as I could easily been one of them.
Posted by cheryl at May 26, 2009 2:21 PMFor all the times you two got blown off... Vindication is like a teenage child: oh soooo sweet, and dang so frustrating.
Posted by AlisonH at May 26, 2009 2:23 PMWill there be any kind of a wait list? It took so long for pages to load that my fifteen minutes (which was definitely NOT fifteen minutes) kicked me out just as I hit the payment key. Nothing for me...
Posted by Nina at May 26, 2009 2:24 PMCouldn't get any of the classes I wanted either. Luckily I hadn't purchased my airline ticket yet. It must be fate, so now I can go to the Michigan League of Handweavers 50th Anniversary conference that same weekend. You definately have a success on your hands. Congratulations.
Posted by Daryl at May 26, 2009 2:25 PMYou have email notification of the progress of the Sock Summit. If you gave the techs the number of subscriptions, do you think they would have believed "a lot"? Maybe. But then the other folks not subscribed would have increased the numbers significantly and the servers would have crashed anyway.
Enjoy, everyone! It looks like I'll have to pass.
Posted by Ann on the Southern Oregon Coast at May 26, 2009 2:26 PMAnother teckie who was misjudging our power !!!!
Posted by SamLaTricoteuse at May 26, 2009 2:26 PMTo everyone who got in, have a great time!! To Steph and Tina, Great Job!! To those who didn't get in, start sock knit alongs on Ravelry to share the sock knitting karma generated at the Summit. Me, I'm going to China and will take sock knitting with me, hoping to start some conversations. I plan to knit everywhere I go, in public. Maybe next year there will be a Chinese Sock Summit!! The power of knitting knows no political boundaries!
Posted by gail at May 26, 2009 2:26 PMThere's probably NO way to test it for 2 bajillion simultaneous hits at once ahead of time! How could you?
WE knew what was happening!!!!
Maybe I'm just being dippy but do you have a link to the Summit on your web site? I can't see it so just ignore this if it is staring at me and I'm just needing to look better.
Posted by Elizabeth MacKenzie at May 26, 2009 2:29 PMI so appreciate how much work you have put into Sock Summit. I'm totally bummed that the only part of the registration process that worked for me was the 15 minute time limit. Even with 1 class in my shopping cart, I got pushed off the server every time I tried to move on in the process. Hit F5 for the next 5 minutes and by the time I got to the payment page my session had expired. Of course, nothing was left when I got back in. I'm trying to deal, but I'm so bummed.
Thank you for working so hard to make it work for all of us. I do totally appreciate your efforts, even if the outcome wasn't ideal.
STRONGLY recommend AFRIN or the like a couple hours before you fly. Dries up the sinuses so you can equalize pressure.
Posted by april at May 26, 2009 2:31 PMFor hysteria, I recommend "legs up the wall" pose; if you have weights of any sort (sandbag, sack of flour, lead brick, laptop computer), have a friendly, soothing sort of person (okay, another hysterical person works in a pinch) place them on the soles of your feet when you're upended. Take 5. Breathe.
Posted by Simonette at May 26, 2009 2:41 PMVery disappointed. 10:05 computer down. Finally on at 10:35. Only one of my choices was left (Argyle socks). Tried to register, error message, kicked out. Back on but by then Argyle socks was closed as were all my other first options. Chose lower priority classes, hit register, got timed out because your 15-minute clock was running even though I had been kicked out by Error. Logged on again. All my choices now gone. Settled for Friday and Sunday events. Sooooo - the classes were a lottery, with very long odds at that. Thankfully I live in Portland, maybe I can stand by on-site. Meanwhile, I saved a lot of money, and I won't be looking for ways to spend it at the Sock Summit.
Posted by Helen Lyman at May 26, 2009 2:42 PMOnce again, the power of knitters is underestimated.
Posted by Ann in CT at May 26, 2009 2:45 PMLook on the bright side the traffic (meaning the Sock Summit is incredibly popular) has crashed the server. Everyone will wait their turn and the Summit will be a great success! Good work!
Posted by Holly at May 26, 2009 2:49 PMDon't listen to the grumps, you have worked so hard on this and done everything you can to ensure it worked.
Posted by Sarah at May 26, 2009 2:55 PMAbout the "testing" and those who are expecting high volume, there's two types of testing which should be done in scenarios like this. (I test for a big web retailer)
1) The flow works. One person trying to register, cancel, etc from signing up to checking out, notification/conf email all good.
2) Load and Performance. @$#%#$^%&%^ knitters hammering the server all trying to do that flow - exactly what can you expect that a single server with XYZ tech specs can handle.
So then you know what each server should be able to handle and that it will work. There's definitely server side tweaks that can be done to get things to work a little better in cases like this.
BTW, one dedicated server could be overwhelmed by the hordes of knitters, depending on how well the software runs and the server's setup.
Props to the geeks who got it back up so quickly. And that will teach them to say "I don't believe there are that many knitters" when you give them the demand numbers, based on how many subscribers you had to the newsletter. And besides, it is extra revenue for them even if the server's full capacity isn't used. They were warned, I think they need to give you some money back and a big fat apology from the head honcho.
Posted by freecia at May 26, 2009 3:11 PMWasn't it the Blue Moon Fiber Arts sock club that was caused all kinds of havoc two years ago? The bank didn't believe them that all these people were interested in sock yarn, so they shut down their account suspecting that money laundering was involved?
I've been involved in load testing - and if they don't believe you regarding the load to be expected - well, they end up learning the hard way.
I was also involved in two projects where we TOLD them the size of the pdf and tiff files to be stored - and they didn't believe us then either. Then they whined about all the storage space we were using.
Kudos however to whoever has resolved the problems. Wish I could be there...
Posted by Iris at May 26, 2009 3:19 PMi love how non-knitting/non-fiber geeks totally underestimate the power of yarn and socks.
Posted by dragonintherain at May 26, 2009 3:39 PMSadly we knitters are getting used to this. Someday a GeekKnitter is going to come up with the perfect system that can handle everything our community throws at it! ;) Almost makes me want to go back to school...
Posted by Kim at May 26, 2009 3:41 PMNever underestimate knitters. We will one day rule the world.
Posted by Liese at May 26, 2009 3:49 PMLove and extra love to you and Tina.
Not only did your server shudder, the water supply to this huge university where I work SHUT DOWN at 10:00 PDT!!! vis:
"Re: Campus Wide Water Outage
At this time, there is no water being supplied to the campus.
Consequently, restroom facilities have no water pressure. Physical Facilities is working with the Goleta Water District to restore water to the campus as quickly as possible. We will keep you informed of the situation."
The water is on now, and I got my SS09 classes!
hugs, hugs, and a round of frosty cold ones to you all.
Silly servertech guys who didn't think knitters could crash a server. I can hear them now. "What, like thirty old ladies will want to sign up for some knitting classes? Those two are crazy if they think this server can't handle it."
Of course, we would probably be amazed by the number of servertech guys who would show up at a programming etc convention.
We love you, Tina and Steph. Mercury's still in retrograde. HUGS to you!
Posted by LisaDinPA at May 26, 2009 4:15 PMSad here too. Any chance you could add another Speed & Efficiency class? That was the top of my short list......
Posted by Mary Ellen at May 26, 2009 4:16 PMI can't say enough thanks to both of you for even thinking about planning this. Of course I'm over the moon because I got into your class, Stephanie! I keep pinching myself. I also got into one of Barbara Walker's classes. This was after mini panic attacks at being knocked off and getting 'Try Again' buttons over and over. I'll bet your tech person had never seen anything like this. Thank you again. I will bring chocolate to class.
Posted by Judy at May 26, 2009 4:46 PMHoly crap, what an adventure. We all ended up in the same classes but nearly had a nervous breakdown doing it. Bandwidth! we need more bandwidth! Yes, I was once a computer geekess...I remember watching usage shoot thru the roof and beyond, grinding the system to its knees. I made those noises too!
Sad to say we could not get into your class...but still I am sure we will get to meet you.
I don't mean the royal we - just my sister, daughter and I.
Posted by gwen at May 26, 2009 5:02 PMAnother non-knitter surprised by the power of sock knitting! Give the man a pair of needles and tell him to stop fighting it and just go with it!
Posted by kelly at May 26, 2009 5:13 PMLike you said, they never quite understand just HOW many thousands you are talking about. OH well, the muggles never get it.
Posted by April at May 26, 2009 5:25 PMThere are two unusual places to see in Portland-Voodoo Doughnuts and Powell Books. They are both pretty unusual. Voodoo Doughnuts takes doughnuts where they have never been before. If you don't understand that, check out their website. Powell Books is one of the largest, and most comfortable book stores I have ever been in. Have a great time, from one of the drones who will be working while you celebrate in Portland!!!
Posted by marilyn at May 26, 2009 5:37 PMMy husband-turned-website-programmer had pretty much exactly the same reaction when the knitters crashed our website during our after-Thanksgiving sale last year. Whilst re-coding the website, he kept going off to take a shortcut, and then I would remind about the web tenacity of knitters and he'd go back and do it The Right Way. I'm so proud to say he seems to be the first web programmer who has actually delivered on the "SURELY this will be enough to handle it." I think it has something to do with the sheer quantity of yarn his wife has amassed in their home... behold the power of knitters!
Posted by Erin at May 26, 2009 5:45 PMDidn't you try to warn them that they would be underestimating the knitterly demand, no matter how big they thought it could be?
Posted by Christy B at May 26, 2009 5:51 PMYou and Tina both need hugs, beer and chocolate. It will all work out in the end. And even if someone is disappointed because a class is full I seriously doubt that anyone would be angry with or blame you and Tina. I think it's wonderful that the response has been so overwhelming.
Posted by heide at May 26, 2009 6:25 PMHevens to Betsy! Your poor ragged nerves! I would be a complete mess! It sold out so quickly!
You don't happen to have the room to double the classes, do you? Expand a little in the wee venue you have rented? Phone every flipping knitting teacher known to anybody (reputable) to throw on classes?
. . .
Well, maybe not.
People are going to need to deal with the dissapointment, that is all. Ouch. I am sending every ounce of serenity, strength, and good humour I can to both you and Tina.
Posted by Leah at May 26, 2009 7:31 PMYou must be exhausted! and we freekin' LOVE you and everyone who is organizing this event. I would hug you when I see you in Aug. except for fear of being wrestled to the ground by security for my over exuberance!!!!
Posted by Peggy at May 26, 2009 7:34 PMYou warned them that there were more knitters than they could imagine, and the tech guys are still shocked! When will the muggles learn? Probably not until they're no longer muggles....
Posted by janna at May 26, 2009 7:35 PMTook an hour to get in and not booted out, and then could only get 1 of 4 classes on our schedule, and Lumineries..would've really liked to attend the welcome dinner Thursday. Any chance of openings or additional classes to be added? A cancellation list?
You guys took on an amazing project! Who knew we sock knitters were so intense and driven! Thanks for your efforts! Any chance of Sock Summit 2009 Part 2?
Posted by Marilyn at May 26, 2009 7:57 PMIf technology is involved then you know you can't trust it... now you may ask yourself why?
THINK for a minute... What are computers made of - computer chips, and what are they made of - silicon - and what is silicon made of - sand.
What does the good Lord tell us about sand? Don't build your house on it or it'll fall flat!
It's great when it works though ;)
Posted by Barbara L at May 26, 2009 9:18 PMI project manage web development for my company and I have to say, in a slightly perverse way, I LOVE the fact that knitters managed to crash a server! It really is amazing.
Wait 'til I tell them at work. They already think I'm a bit odd, and think my knitting is strange - but now I can show them that actually we rule the internet! (And don't even ask about the looks I got when I tried to explain that there were thousands of users on Ravelry. They really don't get it.)
Posted by Andrea at May 27, 2009 12:51 AMYou guys ROCK and yes I'm one of those IDOTS who has a double booked class and ALCOHOL was in my evening...but I just wanted to leave a comment to say that this is the Knitting (notice Cap "K") event of the Century and it's right here in my home STATE and we couldn't be prouder. In reading your books you have taught me to lighten up on myself when it comes to this craft, but oddly enought I have become a better knitter because of it. I hope your cold is better and that Portland treats you well while you are here. Go to the COAST enjoy the BEACH! You deserve it!
Posted by Pam at May 27, 2009 11:30 AMI don't have time to read all the comments, and someone may have suggested this already.
What you tested was how the server ran the process. There is almost no way you can do a realistic "load test", which is what manages the number of requests against the server.
When the server is up and running smoothly and the dust settles, get the tech guys to write you a technical specification of the server configuration that finally worked. It should talk about the server components and things like ports, and how this volume of traffic should be handled. The tech guys should write it down so that it can be done again.
It's safe to say that any other adventure of this sort will require a similar setup. Use the information the tech guys give you as a technical jumping off point for the next adventure. This is called "configuration documentation" and if you can get it written down, you won't regret it. And neither will the tech guys, if you go back to them next year and they don't remember what they did.
Posted by Elizabeth at May 27, 2009 4:42 PMFWIW, it's really hard to stress test something without...well, stressing it. Which co$t$. So please don't feel bad.
Posted by cutehair at May 28, 2009 10:54 AMLook. Next time you deal with a techie, or a book store, or someone who has never dealt with you before, have for this person a short list of blog posts about these experiences to give them. Show them the post about bookstore that put out four chairs and simply couldn't believe the number of chairs you needed. Show them your NYC book launch. Show them this with the crashed servers. Seriously. It's time you walked in with a resume that made these guys stop and take you seriously *before* you crash their servers. You are a rock star in the knitting world. They've just been living under a rock for too long and need to have their eyes opened (perhaps with a carefully placed knitting needle).
Just sayin'
Posted by Carol at May 28, 2009 10:21 PMDear Stephanie,
I can only imagine the difficulty in organizing an event such as the Sock Summit and in that regard I suspect my imagination is severely limited. I’m sorry you had a difficult week. I was sad to read some of the griping over at Ravelry.. try not to look. But some posters have tried to put a positive spin on things. I did have a bit of trouble with registration but not enough to spit fire over. I want you to know that I’m really appreciative of your efforts in putting this together. Aside from technical server difficulties I think your biggest problem, if you want to call it that, was that you had really great advertising and promotion for this event. Sometimes the power of the Internet is more than we think. In a small scale comparison I am reminded of the deluge of scarves collected for th Red Scarf Project a couple of years ago due to Now Norma Knits blog.
In terms of advertising I’m only vaguely aware of other knitting conventions and wouldn’t consider flying to any of them. I am so excited that this is going to be close to home in Oregon! I am looking forward to attending the event and I hope everything goes calmly and smoothly.
Thanks for all your hard work.
Amy
Posted by newamy at May 29, 2009 8:26 PMDear Stephanie,
I can only imagine the difficulty in organizing an event such as the Sock Summit and in that regard I suspect my imagination is severely limited. I’m sorry you had a difficult week. I was sad to read some of the griping over at Ravelry.. try not to look. But some posters have tried to put a positive spin on things. I did have a bit of trouble with registration but not enough to spit fire over. I want you to know that I’m really appreciative of your efforts in putting this together. Aside from technical server difficulties I think your biggest problem, if you want to call it that, was that you had really great advertising and promotion for this event. Sometimes the power of the Internet is more than we think. In a small scale comparison I am reminded of the deluge of scarves collected for th Red Scarf Project a couple of years ago due to Now Norma Knits blog.
In terms of advertising I’m only vaguely aware of other knitting conventions and wouldn’t consider flying to any of them. I am so excited that this is going to be close to home in Oregon! I am looking forward to attending the event and I hope everything goes calmly and smoothly.
Thanks for all your hard work.
Amy
Posted by newamy at May 29, 2009 8:27 PMHi stephanie,
I am writing an essay on brain waves and am also a keen knitter, i seem to remember you mentioned something about brain waves and knitting and woud love to quote it in my essay. Is it in one of your books?
hope you can help
lucy
Hi Harlot,
Wow got the drift of the uglies from co knitter yesterday and went on Raverly today and now your wonderful blog.
All I can add is bless you, your family, your friends, your energy and your knitting buddies - those of us who don't yell at people.
So it's true...there are some out there that equate sock summit problems with getting listed first on an organ transplant list...sigh.
Love you, always have, always will.